Yes. Every package is fully insured by third-party logistics underwriters from the moment it leaves our distribution vault until it reaches your doorstep. To lock down the custody chain, an adult signature is mandatory upon delivery; carriers are legally forbidden from leaving packages unattended on porches or in mail drops.

Orders typically undergo a 1 to 3 business day vault processing and quality verification check prior to carrier dispatch. Standard transit times range between 6 to 14 business days depending on destination customs clearance and regional luxury handling protocols.

We provide premium global courier shipping channels. Please be aware that import taxes, local customs parameters, clearance broker handling fees, and regional luxury tariffs are computed by your home country's import framework and remain the exclusive legal responsibility of the importer buyer.

We provide an exclusive 10-day inspection framework beginning from the exact timestamp of carrier tracking delivery. This enables clients to examine the stone's purity and fire profile in person. To be eligible for a return or exchange, the item must remain completely unworn, unaltered, and securely locked in its original presentation packaging.

Due to the high-ticket valuation profile of our inventory, returns are strictly gated. We mandate a single, completely continuous, unedited unboxing video tracking the item from its sealed outer mailing courier box down to the physical gemstone inspection. This legally protects both the client and our firm against potential transit tamper claims or swap hazards.

Any items marked as final sale, custom clearance allocations, bespoke custom configurations, or pieces showing any signs of microscopic surface friction, skin contact, oil tracking, or structural alteration are completely ineligible for return, credit, or exchange.

Order cancellations must be formally submitted to our operations team within 6 hours of transaction confirmation. Once an order passes this window, the logistics vault initiates tracking procurement and the order enters active fulfillment lines, making it ineligible for inline cancellation.

Yes. Any unauthorized third-party interaction immediately and permanently voids our 10-day inspection policy. If an outside jeweler performs any form of sizing, adjustment, prong manipulation, or structural resetting work, the item is immediately classified as a final sale and is completely ineligible for return or credit.